77dp's Privacy Policy — Your Information Is Safe

Introduction & Scope

77dp (referred to herein as "we", "our", or "the platform") is an online gaming and betting service provider. This privacy policy applies to anyone who uses 77dp's website, application, or any digital service, or who registers with the intention of using them.

By accessing our platform, you accept the terms set out in this policy. If you disagree with any part of this policy, please refrain from using our services. For any questions, contact our support team.

This policy should be read together with 77dp's terms and conditions. Both documents together form a comprehensive agreement that governs the relationship between you and us.

What Information We Collect

77dp collects various types of information to operate its services. A detailed breakdown of this information is provided below:

2.1 Information You Provide Directly

When you register with or create an account on 77dp, the information you voluntarily provide includes:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• Residential address
• Preferred payment method details (related to bKash, Nagad, Rocket, or Upay)
• National ID or passport information (where identity verification is required)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type and version
• Operating system information
• Date and time of platform access
• Pages viewed and session duration
• Referral source (where you came from before visiting our site)

2.3 Cookies and Similar Technologies

77dp uses cookies, web beacons, and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse platform performance. You can disable cookies by changing your browser settings, though this may prevent some services from working correctly.

How We Use Your Information

77dp uses the information collected for the following purposes:

3.1 Service Operation & Improvement

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing gaming and betting services without interruption
• Testing and improving platform performance
• Identifying and resolving technical issues

3.2 Customer Support & Communication

• Responding to your questions and complaints
• Sending important account-related notifications
• Sending payment confirmations and transaction details
• Keeping you informed of changes to our services

3.3 Security & Fraud Prevention

• Detecting and preventing unauthorised account access
• Monitoring suspicious transactions
• Preventing the creation of multiple accounts
• Meeting relevant legal obligations

3.4 Personalised Experience

By analysing your playing patterns and preferences, we make your experience on the platform more relevant and enjoyable. This information is never shared with external advertisers.

Disclosure & Sharing of Information

77dp treats your personal information as strictly confidential. We share information only in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing, identity verification, and technical infrastructure. These partners receive only the information necessary for their specific task and are contractually bound to maintain confidentiality.

4.2 Legal Obligations

If disclosure of information is required to comply with a court order, a lawful request from a government authority, or applicable law, 77dp may be obligated to do so. In such cases, we will make every effort to notify you in advance where possible.

4.3 Business Transfers

In the event of corporate changes such as a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify registered users in advance, and the new entity will agree to handle the information under terms consistent with this privacy policy.

4.4 Explicit Consent

Outside the cases above, we do not share your information with any third party without your explicit written consent. Selling information to third parties for commercial purposes is strictly prohibited.

Data Protection & Security

77dp gives the highest priority to the security of your information. The key elements of our security framework are:

5.1 Technical Safeguards

• SSL/TLS encryption used for all data transmission
• Stored sensitive data kept in an encrypted state
• Regular security audits and vulnerability testing
• Two-factor authentication (2FA) available
• Access controls — only authorised staff can view information

5.2 Payment Information Security

All transactions carried out through bKash, Nagad, Rocket, and Upay follow the security protocols of the respective mobile financial service providers. 77dp never stores full payment PINs or account passwords.

5.3 Response to a Data Breach

If a data security incident occurs, we will notify affected users as quickly as possible by email or site notification, and will take immediate steps to limit the damage.

Data Retention Period

77dp retains your information only for as long as necessary to fulfil the purposes described in this policy:

• Active account data: For the full duration that the account remains active.
• Transaction records: For the period required by financial reporting and legal obligations.
• Closed account data: May be retained for a defined period after account closure in accordance with applicable legal requirements.
• Support communications: For a reasonable period to ensure issues are resolved.

Once the defined retention period ends, data is securely deleted or anonymised so that the individual can no longer be identified.

User Rights

As a user of 77dp, you have the following rights regarding your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will present this information to you within a reasonable timeframe.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to marketing communications or certain specific uses of your data. You can unsubscribe directly from marketing emails.

7.5 Right to Withdraw Consent

For information processed on the basis of consent, you may withdraw that consent at any time. Processing carried out before withdrawal remains valid.

To exercise these rights, contact our support team. We will endeavour to respond within a reasonable timeframe upon receiving your request.

Policy on Minors' Information

77dp is a platform for users aged 21 and above only. We do not knowingly collect information from any minor. If a person registers by providing a false age and it is later found that they are under 21, then:

• The account will be closed immediately
• Collected information will be deleted as quickly as possible
• Related transactions will be reviewed

If you become aware that a minor is using 77dp, please notify our support team immediately.

Third-Party Services & Links

77dp's platform may contain links to third-party services or websites. These external services have their own privacy policies and are outside 77dp's control. We are not responsible for the privacy practices of third-party services.

Payment gateways (bKash, Nagad, Rocket, Upay) are governed by their own user agreements and privacy policies. When making a transaction, the terms of the relevant service will also apply.

Changes & Updates to the Privacy Policy

77dp may update this privacy policy from time to time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Expansion or changes to our services
• Adoption of new technologies or methods for data protection
• User feedback and recommendations

For significant changes, we will notify registered users via email or by posting a clear notice on the site. If you continue using the platform after the changes, you will be considered to have agreed to the updated policy.

Privacy Contact Information

For any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.