General Questions
77dp FAQ — Answers to All Your Questions Here
From deposits to VIP benefits — find detailed answers to the most frequently asked questions about 77dp here.
When using 77dp, small questions often come to mind — why hasn't my deposit arrived, how long does a withdrawal take, how do I get VIP cashback, or how do I contact support. We have addressed these topics directly and in plain language across more than 20 questions and answers organised into five categories below. To jump to a specific section, scroll directly to that heading.
Category 01 Deposits
In most cases, a temporary delay in the mobile network can cause a slight delay in receiving the funds. First, confirm that the transaction was completed in your bKash, Nagad, Rocket, or Upay app. Note down the transaction ID, then contact 77dp live chat. Our team will verify and resolve the issue quickly.
After logging in, go to the deposit page and select Nagad as the payment method. Make the payment to the displayed number and paste the reference or transaction ID into the form. Once the deposit is confirmed, the balance will be added to your account automatically. Please note, the minimum deposit amount is ৳200.
The minimum deposit amount for all payment methods at 77dp is ৳200. This applies to bKash, Nagad, Rocket, and Upay alike. There is no separate minimum limit for any method — everything follows the same standard.
77dp currently supports four mobile wallets: bKash, Nagad, Rocket and Upay. These are the most widely used payment methods in Bangladesh and transactions are fast and secure. Rocket is primarily the mobile wallet service of Dutch-Bangla Bank.
77dp does not charge any deposit fee of its own. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may charge a small fee for sending money or making a payment — this depends directly on that provider's policy and is not within 77dp's control.
Category 02 Limits & Controls
Yes, 77dp allows players to set their own deposit limits under its responsible gaming feature. You can set a daily or weekly cap on how much you deposit through your account settings or by contacting support. This is an effective way to stay in control of your budget.
No. 77dp is for individuals aged 21 and above only. An age verification process is in place at the time of account creation, and accounts belonging to minors are suspended. Online gaming is legally and ethically designated for adults only.
If you feel that gambling is getting out of control, let the 77dp support team know — they can help activate a temporary break or self-exclusion on your account. You can also seek assistance from government and non-government mental health organisations in Bangladesh. Our responsible gambling page also has detailed information.
Some common signs are: gambling repeatedly to chase losses, lying about the time spent gambling, hiding it from family or friends, betting with borrowed money beyond your budget, and feeling restless when not gambling. If you notice these signs, it is important to take a break and seek help.
A cooling-off period means temporarily suspending your account for a set amount of time, while self-exclusion means a longer-term break. Both features can be activated through 77dp support. Request it via live chat or email ([email protected]) and our team will take action promptly.
Category 03 Support Questions
For a quick resolution, have your account username or registered number, the time and date of the issue, the relevant transaction ID (if any), and a brief description of the problem ready. If you have a screenshot, you can share it in the chat as well — this helps the support team verify the matter faster.
Yes, the 77dp support team provides service in both Bengali and English. Bengali-speaking support has been made available specifically for the convenience of Bangladeshi players, so help is accessible without any language barrier.
Absolutely. 77dp support is active 24 hours a day, 7 days a week — at night, at dawn, on weekends, or on public holidays — you can connect via live chat at any time. It is not restricted to any set office hours.
77dp offers two support channels: live chat (directly on the site) and email ([email protected]). For urgent matters, live chat provides the fastest resolution. For less urgent matters or when you need to send detailed documentation, use email.
Category 04 VIP & Cashback
77dp has three VIP tiers:
Bronze — up to 0.3% cashback per week.
Silver — up to 0.5% cashback per week.
Gold — up to 0.8% cashback per week.
Cashback at each tier is calculated on a weekly basis and added to the account.
Bronze — up to 0.3% cashback per week.
Silver — up to 0.5% cashback per week.
Gold — up to 0.8% cashback per week.
Cashback at each tier is calculated on a weekly basis and added to the account.
In addition to weekly cashback, VIP players get priority access to special promotions, faster support service, and exclusive access to selected games or events. The higher the tier, the greater the benefits, and personalised attention from 77dp is also available.
VIP tier upgrades are based on regular play and activity on the platform. The more you play and the more consistently you engage, the sooner you can reach the next tier. The support team can provide more details on specific milestones and progress.
At the end of each week, cashback is calculated based on the previous seven days of play. The cashback is credited to your account at the rate set for your VIP tier. The amount is added directly to your balance and can be used in your next bets. Contact support for details on the specific cashback processing time.
Category 05 Withdrawals
Yes, withdrawals generally take 15 minutes to 2 hours to process. A pending status during this time is normal. However, if more than 2 hours have passed and the money has not arrived in your wallet, contact live chat with your transaction ID.
The minimum withdrawal amount at 77dp is ৳1,000. Withdrawals below this amount are not possible. So before withdrawing, make sure your balance is at least ৳1,000 or more.
Yes. 77dp's withdrawal facility runs around the clock, seven days a week. The average withdrawal time of 15 minutes to 2 hours remains the same at night or on weekends. Occasional slight delays due to MFS network lag can occur, but these are rare.
To withdraw bonus winnings, you must first meet the wagering requirement. For example, if you receive a ৳1,500 bonus on a ৳1,000 deposit at 150%, you must complete ৳1,500 × 20 = ৳30,000 in bets — on the bonus amount only, not the total balance. Once this condition is met, any bonus winnings can be withdrawn under the normal rules.
No. For security reasons, 77dp only approves withdrawals to a mobile wallet (bKash, Nagad, Rocket, or Upay) registered in your own name. Requests to send to a third-party number are generally not accepted, as this is essential for account security.
Still have questions?
Our Bengali-speaking support team is with you 24/7. Speak directly via live chat or send a message by email.
Live Chat — Available 24/7
[email protected]